OnePlus has has finally promised to update the OnePlus 5 and the 5T to play HD content from Netflix and Amazon Prime. The announcement came after OnePlus users reported incompatibility of high definition videos on Netflix and Amazon Prime in December. 

Folks at XDA defined the reason to be missing support for Google’s Widevine DRM: Widevine Level 1. Currently, the phones only have Widevine Level 3.

The issue is not specifically found on the two phones, but on OnePlus 3, OnePlus 3T along with many other phones. 

Now, when OnePlus is finally ready to update the affected OnePlus phones with Widevine Level 1, there’s a small condition attached to it. A condition that might upset the OnePlus 5 and 5T owners. The Widevine DRM update cannot be sideloaded or sent through an ORA update. Meaning users will have to physically send their phones to OnePlus in order to get the update. 

One of the community members at OnePlus posted on OnePlus’ forum that – “Due to the security processes involved with updating the devices, we can only deliver the update via a physical connection from an authenticated PC. If you are interested in this update, please contact our CS team for more information.”

What’s the solution for OnePlus users in India?

As per the blog post, customers who want this update on their OnePlus phones will need to send the device, and the phones will be sent back within five working days. 

The company is covering the courier costs for customers in their service regions, but those outside the region will need to bear the courier expenses all by themselves. OnePlus’ service regions are — North America, Europe, India, and China.

So, the company has covered its “biggest market” in the list. All you need to do is to get in touch with the customer service representative and follow the provided instructions. 

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